Rosetta Stone

If your child is having problems getting Rosetta Stone to work at home, there's a toll free number you can call for help.

 

1.800.788.0822 ext. 1706

Technical Support

How to Handle Problems

• Promptly report any problems to the School Technology Personnel in your building.
• Don't force anything (e.g., connections, popped-off keys,). Seek help instead.
• When in doubt, ask for help.
• Do not go outside of EVSC for repairs.

 

What's Considered a Problem?

• Trouble logging on to netbook.

• Screen problems: broken screen or distorted colors.

• Physical damage to any surface of the netbook.

• Missing software or software errors.

• Trouble connecting to the Internet, devices, or peripherals (in the EVSC only).

• Viruses, malware, or spyware.

• ... any other issues that interfere with the normal operation of the netbook.

 

Loaner Netbook?

If your netbook needs to be in for service for an extended period of time, the EVSC has a limited number of spare netbooks for students to use while their netbook is in for repair.

 

Help Documents

  • As part of their class work, EVSC students have Skyped with people from countries across the world.
  • The ANGEL Learning management system enables teachers to hold live online office hours to support learning outside of the classroom.
  • Free wireless access is available at many local restaurants and businesses as well as all of the public libraries.
  • Each EVSC high school has the equipment to support professional video production.
  • With the netbooks, EVSC high school students have the power to tour museums in New York, London, Paris and Rome.
  • Because of the netbooks, every EVSC high school student has a digital camera, a sound studio, a video camera, and a platform to share their ideas with the world.
  • The Angel Learning management system enables teachers to collect, grade and give feedback on assignments more quickly and without wasting paper.
  • 21st Century learning involves mastering skills that will prepare our students to compete in a world that is increasingly digital, individualized and global.
  • 21st Century skills include critical thinking and problem-solving, collaborating across networks and leading by influence, adapting to new situations, taking initiative, communicating effectively, accessing and analyzing information, and effectively using curiosity and imagination.
  • The EVSC has made a commitment to teach the way students learn today, instead of the way students learned in the 20th Century.
  • By providing netbooks to all of our EVSC high school students, we are closing the “digital divide” that disadvantages some students more than others.
  • The EVSC is preparing many students for jobs that don’t even exist today.
  • Every EVSC high school has an eLearning coach to help teachers find new ways to teach 21st Century skills.
  • The EVSC has partnered with other state, national and international leaders in education and eLearning.
  • With the netbooks, students can test their own scientific theories in virtual science labs.
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